{"id":3874,"date":"2021-06-29T17:24:46","date_gmt":"2021-06-29T17:24:46","guid":{"rendered":"https:\/\/assetel.com\/en\/?page_id=3874"},"modified":"2021-11-30T18:25:14","modified_gmt":"2021-11-30T18:25:14","slug":"portal-clients-helpdesk","status":"publish","type":"page","link":"https:\/\/assetel.com\/en\/portal-clients-helpdesk\/","title":{"rendered":"Portal Clients Helpdesk"},"content":{"rendered":"
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Customer HelpDesk<\/b> Portal<\/h2>
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Access the portal<\/span><\/span><\/a><\/div><\/p><\/div><\/div><\/div><\/main><\/div><\/div>
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ASSETEL MAKES THE FOLLOWING OFFICIAL CONTACT METHODS AVAILABLE TO OUR CUSTOMERS FOR THE SUPPORT OR TECHNICAL SERVICE ATTENTION: <\/h2>
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24 X 7 X 365 TELEPHONE TECHNICAL<\/b>
SUPPORT CENTER<\/b><\/h2>
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EMAIL<\/h2>
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Your email will create a ticket automatically<\/strong>
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SELF-SERVICE MODULE<\/h2>
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Create your tickets and see the status of them any time.<\/strong><\/p>\n<\/div><\/section>
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Access here<\/span><\/span><\/a><\/div><\/p><\/div>\n\n<\/div><\/div><\/div><\/div>
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Incident escalation:<\/h2>
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Assetel makes available the following levels of escalation of incidents for our clients:<\/strong><\/p>\n<\/div><\/section>
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1st escalation<\/h4>
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2 hours after the incident.<\/p>\n<\/div><\/section>
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2nd escalation<\/h4>
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4 hours after the incident<\/p>\n<\/div><\/section>
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* For the escalation of an incident, it is required that a previously opened ticket of service exists.
\n* The TAC coordinator monitors the life cycle of an incident and determines the need for early escalation if necessary.
\n* For critical incidents with a high level of importance, it will immediately escalate to Level 3 in conjunction with Level 4.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><\/div>

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